FAQs

Credit Cards

• Amex
• Discover
• Mastercard
• Visa

Digital Methods

• Affirm
• Apple Pay
• Google Pay
• Paypal
• Shop Pay

Yes. All payments are processed using encrypted, PCI-compliant systems for your protection.

Orders may be modified before they are shipped. Please contact us as soon as possible, as some orders are processed and shipped within an hour of being placed. Once an order has shipped, no changes or adjustments can be made.

Returns are accepted within 30 days of receipt. Items must be unused, in original packaging, complete with all parts, and free of damage. Items opened, used, or installed are not returnable. To view our full return policy please click here.

Please contact our customer service team to obtain a Return Merchandise Authorization (RMA) before sending any items back. Unauthorized returns may be refused and are subject to denial or disposal. To view our contact information please click here.

Refunds are processed after returned items are received and inspected at our warehouse. Eligible items will be credited within 1–2 business days of approval. Please note that return shipping costs are non-refundable, unless the return is due to an error by Standard Plumbing Supply or one of its associates.

Warranty coverage varies by product manufacturer. In most cases, manufacturers handle warranty claims directly.

If your claim involves a Rheem product, please contact us first—we’ll help you begin the warranty process.

For more detailed warranty information, click here.

In-stock items typically ship within 1–2 business days. For out-of-stock items, lead times vary depending on the product. Please refer to the product page for the most accurate availability information—if an item is out of stock, the estimated lead time will be listed there. You can also track your order status at any time through your account page. For more information regarding shipping please click here.

You can track your past purchases and current orders through your account page. We'll also send you email updates whenever there are changes or updates to your order status.

Yes, expedited shipping options are available at checkout for eligible items. Please note that items marked as out of stock will not ship until they become available. For the most accurate shipping timelines, refer to the product page.